HOW CAN I PAY FOR MY ORDER?
We accept payment via Mastercard and Visa, Internet Banking / Bank Deposit as well as AfterPay. If you prefer you can also call us to make a credit card payment over the phone.
DO I NEED TO REGISTER TO BUY ONLINE?
No, you can check out as a guest. The option to sign up for an account allows you to keep a track of your orders placed with us.
CAN I PLACE AN ORDER FOR AN OUT OF STOCK ITEM?
Yes, of course - just give us a call on 09 412 2326 or email email@example.com to discuss your requirements.
HOW LONG WILL TAKE FOR ME TO RECEIVE AN OUT OF STOCK ITEM?
As the vast majority of our products are either hand made or made to order production times range between 4 - 10 weeks. Flex-On stirrups & EquiFit products take approximately 2 - 4 weeks from the date they are ordered, Butet and Antares take approximately 6 - 12 weeks.
CAN I BUY A SADDLE ONLINE?
All Butet and Antares Saddles are custom made for horse and rider. As such they are not available to purchase via the website. All Butet and Antares saddles are made to order. The production time is approximately 6 - 12 weeks. For more information and to book a saddle trial and fitting, please contact us on 09 4122326 or by emailing us at firstname.lastname@example.org
IS GST INCLUDED IN THE PURCHASE PRICE?
Yes - GST is included in the purchase price of all our products.
ARE MY CREDIT CARD DETAILS SECURE?
Yes, we use Payment Express.
Payment Express have a dedicated and purpose built development and data centre, designed for payment processing. Payment Express has invested and continue to invest re-invest in state of the art, bank grade security and infrastructure and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.
HOW CAN I CONTACT CUSTOMER SERVICES?
You can contact us by filling out the online contact form or my emailing us at email@example.com
MADDOX EQUESTRIAN LOYALTY REWARDS PROGRAM FAQ
WHAT IS THE MADDOX EQUESTRIAN LOYALTY REWARDS PROGRAM?
The Maddox Equestrian Loyalty Program has been designed to reward our loyal customers. It is available for all Maddox Equestrian consumers that shop online at www.maddoxequestrian.co.nz This programme allows you to earn points for purchases that you can use to redeem rewards.
WHO IS ELIGBLE TO JOIN?
All Maddox Equestrian customers in NZ may be a part of the loyalty program!
HOW DO I VIEW MY POINTS BALANCE?
To view your points balance simply click the loyalty tab in the bottom right corner of your screen.
HOW DO I REDEEM MY POINTS?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Once you click ‘redeem’ you will be given a promotional code to use at checkout.
IS THERE A LIMIT TO THE NUMBER OF POINTS I CAN EARN?
No. Go ahead and earn as many as you can!
WHAT DO THE 'APPROVED', 'PENDING' AND 'CANCELLED' STATUSES MEAN?
* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points are need to be verified before you can redeem them. This typically applies to referrals.
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
WHAT HAPPENS IF A FRIEND I REFER CANCELS OR RETURNS THEIR ORDER?
Your pending points will become cancelled and will be removed from your account.
WHY DID MY ACCOUNT BALANCE GO DOWN?
You, or someone you referred, cancelled or returned a purchase. Or some of your points expired.
I COMPLETED AN ACTIVITY BUT DIDN'T EARN POINTS!
It can sometimes take a few minutes for us to process your activity and provide your points.
CAN I USE MY POINTS DURING CHECKOUT?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
HOW DO I LEAVE THE PROGRAM?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
WHAT HAPPENS IF LEAVE AND DECIDE TO JOIN AGAIN?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
WHERE CAN I REPORT A PROBLEM OR GIVE FEEDBACK?
Please contact our customer service team on 09 4122326 or firstname.lastname@example.org